Cranford Flowers: Online Flower Delivery Terms and Conditions

Terms & Conditions for Online Flower Delivery in Cranford

Welcome to Cranford Flowers' Terms & Conditions

These Terms & Conditions apply to all purchases of flower delivery services made via the Cranford Flowers website and extend to customers ordering from Cranford and the surrounding areas. Please read these terms carefully prior to placing an order, as they form the basis of the contract between you and Cranford Flowers.

1. About Cranford Flowers

Cranford Flowers is an online florist specialising in the delivery of fresh flowers, gift bouquets, and related floral products. Our services are primarily targeted to customers in Cranford and the surrounding neighbourhoods. By using our website and placing an order, you agree to these Terms & Conditions.

2. Order Process

2.1. Placing an Order
Your order is placed once you select your desired floral arrangement, provide recipient and delivery details, and proceed through the checkout. At this point, you may review and amend your order prior to final submission.

2.2. Order Acknowledgement
After payment is completed, you will receive an automated confirmation acknowledging that your order has been received. This confirmation does not represent acceptance of your order, simply a notification that we have received it.

2.3. Order Acceptance
Your order represents an offer to purchase our products. Acceptance of your order, and thus formation of the contract, occurs when we dispatch the flowers for delivery. We reserve the right to decline orders at our discretion (for example, due to unavailability of stock, payment issues, or delivery restrictions).

2.4. Product Variations
While we strive to replicate images on our website, flower varieties and colours may vary subject to daily availability and seasonal factors. We reserve the right to substitute items of equal or greater value when necessary without notice to ensure timely delivery.

3. Delivery

3.1. Delivery Areas
We provide flower delivery within Cranford and the surrounding areas. Delivery availability is subject to postcode coverage, which is made clear during the ordering process.

3.2. Delivery Dates & Times
While we make every effort to ensure delivery on your specified date, delivery times are not guaranteed. In the event of severe weather, traffic disruptions, or events outside our control, deliveries may be delayed. We will make reasonable efforts to inform you in such cases.

3.3. Recipient Not Available
If no one is available to accept the delivery at the recipient address, our delivery partner will follow our standard procedure, which may include leaving the flowers in a safe place, with a neighbour, or returning them to our shop for re-delivery. We will notify you where possible. Re-delivery may be subject to an additional fee.

4. Payments

4.1. Accepted Methods
Payment is due at the time of order and may be made by debit card, credit card, or other secure methods outlined on our website.

4.2. Pricing
All prices are quoted in Pound Sterling (GBP) and are inclusive of VAT unless stated otherwise. Delivery charges are clearly stated at checkout prior to final submission.

4.3. Payment Security
We use secure third-party payment processors for all transactions. We do not store your payment card details on our servers. Your payment information is protected in accordance with our Privacy Policy.

5. Changes and Cancellations

5.1. Amendments
If you wish to make changes to your order (such as update recipient details, amend delivery date, or change product selection), please contact us as soon as possible. Amendments cannot be guaranteed if your order is already being processed or has been dispatched.

5.2. Cancellations
Orders for standard delivery can generally be cancelled up to 24 hours before the scheduled delivery date. For same-day or next-day deliveries, cancellations are only possible if the order has not yet been prepared or dispatched. Once an order has entered preparation or has left for delivery, cancellation is not possible due to the perishable nature of flowers.

5.3. How to Request a Cancellation
To request a cancellation, please contact us via the details provided on our website. Please include your order number and relevant recipient details to help us process your request efficiently.

5.4. Refunds
If a cancellation is approved, any refund due will be processed to your original payment method within 7 working days. If the order has already been fulfilled, no refund will be given for cancellations.

6. Quality, Returns and Complaints

6.1. Freshness Guarantee
We take great pride in the quality and freshness of our flowers. If you are not satisfied with the product supplied, please contact us within 24 hours of delivery, providing clear photographs supporting your concern.

6.2. Returns
Due to the perishable nature of our products, returns of fresh flowers are not generally accepted unless they arrive in unsatisfactory condition or an error has been made in your order.

6.3. Complaints Process
We aim to resolve all issues promptly. Please provide full details and supporting evidence to enable us to investigate and offer an appropriate remedy, which may include a replacement, partial refund, or full refund at our discretion.

7. Liability

7.1. Limitation of Liability
To the fullest extent permitted by law, Cranford Flowers is not liable for:

Indirect or consequential loss or damage
Loss of profits, sales, or business opportunities
Delays or failures in delivery due to events outside our reasonable control (including extreme weather, transport strikes, or governmental action)

Our maximum liability is strictly limited to the value of the affected order.

7.2. Recipient Information
You are responsible for providing accurate recipient and delivery details. We accept no liability for loss or damage resulting from incorrect or incomplete information provided by you.

7.3. Personal Use and Gifts
Our products are supplied for personal use or as gifts. We do not accept liability for any loss incurred by businesses or for resale purposes.

8. Data Protection & Privacy

We process your personal data in accordance with our Privacy Policy and applicable data protection laws. By placing an order, you acknowledge that we may use your information to process your order, arrange delivery, and (with your consent) send updates or marketing information related to Cranford Flowers.

9. Intellectual Property

All content, images, trademarks, and designs on the Cranford Flowers website remain the property of Cranford Flowers or its licensors. No part of our website or content may be copied, reproduced, or distributed without our express permission.

10. General Provisions

10.1. Amendments to Terms
We reserve the right to amend these Terms & Conditions at any time. The version displayed on our website at the time of order will govern your purchase.

10.2. Invalidity
If any provision in these Terms is found to be invalid or unenforceable, the remainder shall continue in full force and effect.

10.3. No Waiver
No failure by Cranford Flowers to enforce any provision of these Terms shall constitute a waiver of that provision.

11. Governing Law and Jurisdiction

These Terms & Conditions are governed and construed in accordance with the laws of England and Wales. Any disputes or claims arising out of or in connection with your order (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact and Applicability

These Terms & Conditions apply to all online customers in Cranford and the surrounding areas. For queries or assistance regarding your order, please refer to our website for contact options where enquiries can be addressed promptly and efficiently.

Thank you for choosing Cranford Flowers for your flower delivery needs in Cranford.