Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee for Cranford
At Cranford Flowers, we take immense pride in delivering only the freshest flowers to our valued customers in Cranford and the nearby communities. We understand the importance of vibrant, fresh blooms—whether you’re adorning your home, delighting loved ones, or brightening up your business premises. Our trusted reputation as a local Cranford florist is built upon high standards for quality, freshness, and customer service.
Damaged-on-Arrival Policy
Every order is carefully hand-prepared and dispatched to ensure your flowers arrive in perfect condition. However, on rare occasions, flowers may be damaged during transit. If your delivery arrives with damaged, wilted, or substandard blooms, please notify us as soon as possible, ideally on the same day of delivery. For a swift resolution, we may request a photo of the received flowers to assess the issue accurately. Our team is committed to putting things right promptly.
Freshness Window
Cranford Flowers guarantees that all bouquet and arrangement deliveries will remain fresh for a minimum of five days from the date of arrival, provided they are cared for according to the instructions provided. Our selection is chosen daily to ensure longevity, vibrancy, and maximum enjoyment for our customers. If your flowers do not meet this commitment to freshness within the specified time frame, please let us know so we may assist you.
Refunds and Replacement Options
If an issue arises with your order—such as damaged flowers, poor quality, or premature wilting within the five-day freshness window—we offer two options for your peace of mind:
- Refund: Eligible orders may receive a full or partial refund, according to the extent of the issue and the products affected.
- Replacement: We are happy to arrange a complimentary replacement bouquet or arrangement, delivered at no extra cost to you, ensuring your original gesture or occasion is honoured.
We strive to process all refunds and replacements quickly, typically within three business days after the claim has been approved.
Complaints Process
Your satisfaction is at the heart of our local Cranford flower shop. Should you have any complaint or concern regarding your order, our team is always ready to listen and address your feedback. Please reach out to us with your order details and a clear description of the issue. Our customer care specialists will investigate promptly and work with you to find an agreeable solution, which may include a refund or replacement. We value every opportunity to improve our service and ensure your complete satisfaction.
A Trusted Local Cranford Florist
Cranford Flowers is deeply rooted in the local community, proudly serving households and businesses throughout Cranford and the surrounding areas. Your trust matters to us, and we are dedicated to maintaining it through our unwavering commitment to quality, customer care, and our fresh flowers guarantee. Thank you for choosing us as your local Cranford florist for every occasion.
